Shipping/Returns/Refund policy

Shipping/Returns/Refund policy

Returns:

You may process a return within 7 days upon receipt of your item. If 7 days have passed since you have received your purchase, unfortunately I cannot offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it. It must also be shipped back securely in the original packaging.

Non- Refundable/Returnable items include:

Personalized Items

Custom Orders

Wholesale Orders

Sale Items (if applicable); Only regular priced items may be refunded. All sales items are final.

 

Exchanges:

Exchanges (if applicable): I will only replace/exchange an item if it is defective or damaged prior leaving my studio (or in the rare case that it happens in shipping).

If you need to exchange your item for the same item, send me an email at sweetgrasscrafts@gmail.com and send your item to:

Sweetgrass Crafts 253058 111St W Foothills Alberta Canada T1S 0V5

403-874-5322